Shipping Policy

Orders are processed on open business days only (Monday to Friday). Order processing times can vary between 1-4 business days. Once the shipment had been picked up from our warehouse it should be delivered within 5-10 business days to Canada or the US depending upon the region and shipping destination. Clients will be notified in case of any additional delays.

Back Order

We strive to have our products ready for delivery at the soonest possible time. If the item ordered is delayed for any reason our service department will send an email notifying you of this.


Items on pre-order will become available around the same time as orders are being sent to boutiques. If you would like to know approximately when the items you pre-ordered will be sent please contact us and we would be happy to tell you when we expect the items to be in stock.

Privacy Policies

The Privacy Policy below applies to products and services provided exclusively by: melissanepton.com, 9250 avenue DuParc #611, Montréal, H2N1Z2, Québec, Canada. In the following Privacy Policy, “we”, “us”, “our”, and “website” refer to melissanepton.com. All the information you provide on melissanepton.com is kept strictly confidential. Personal data collected and treated by melissanepton.com are used only in matters related to website usage, services and purchase transactions. Your personal information will not be shared with third parties for unlawful purposes or without your consent. An anonymous interaction follow-up may be shared with third parties. melissanepton.com may use your personal info, with your consent, for email-based direct marketing purposes, to send you updates on new products, special offers, and special events. If you do not wish to receive our communications, simply click on the button “Unsubscribe from newsletter” included in all the emails melissanepton.com or sends to its customers or email us at info@melissanepton.com to ask us to cross off your email address from our mailing list. To protect your personal and sensitive information (credit card number and expiry date), we have implemented an SSL (Secure Socket Layer) system. To make sure that you have accessed a secured (i.e. SSL encryption technology-protected) page, check that its URL begins with the letters “https”.

Terms and Conditions

melissanepton.com content, including but not limited to images, photos, dialogues, drawings, figures and logos, in whatever form, published on melissanepton.com, including but not limited to melissanepton.com menus, web pages, graphic design, color schemes, screens, instruments, website fonts and design, diagrams, layouts, methods, processes and functionalities, are protected by copyright and any other applicable intellectual ownership right of melissanepton.com. Reproduction in full or part, of any kind, of melissanepton.com.com and its content is strictly prohibited unless prior written consent is granted by melissanepton.com.

Limitation of Liability

In using this website, you are responsible for the quality and proper operation of the IT material you use to navigate on melissanepton.com. melissanepton.com cannot, in any case, be liable for any form of damages related to the use of its website.


melissanepton.com is engaged in constantly improving the performance of its customer service. We welcome any comments, suggestions and ideas you may have to help us in that regard.

Subscribers to our newsletter may receive questionnaires and invitations to contests and offers. All personal information collected through these communications will become the property of melissanepton.com.

Modifications and Updates

melissanepton.com can change or update these customer service policies, in full or in part, without prior notice. Users will be notified of such modifications and updates. We recommend that you periodically review this page to be aware of our latest policies. melissanepton.com policy details published on this page supersede all previous communications.

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